Empowering MoEngage to deliver a world-class customer engagement platform.

Industry

Software

Location

San Francisco, CA

Most used features

Test Cases, Test Runs, Jira Integration, Reports

Functional Area

Marketing and Intelligent Customer Engagement Platform

About MoEngage

MoEngage is a customer engagement platform, headquartered in San Francisco, California, United States with offices in Bengaluru, Jakarta, London, and Berlin. The Company provides the intelligent Customer Engagement Platform that brings Product Analytics and Marketing Automation under one roof for data-driven engagement and delivering a high-quality product to support the digital growth for user-centric brands across e-commerce, retail, travel & hospitality, BFSI, media & entertainment, telecom, food delivery, mobility, and more. They have customers across 35+ countries and has 500 million active users.

The Challenge

In the past, MoEngage was using spreadsheets and one another test management tool for their test management activities but with frequent product releases and scaling-up of the team – bringing the data to Jira cloud from spreadsheets/test management tool, in-app bug reporting, tracking of releases and the reports were becoming a bottleneck.

Faced with complications and agility issues in the testing process, the QA Team started looking for a solution.

They had challenges like

Losing/Sharing the spreadsheets,
Scaling up,
Lack of reusability,
Establishing QA standards,
Reviewing the test cases,
Lack of traceability between the requirements,
Decentralized testing activities,
No options for drawing the history of test runs,
Not being able to set the metrics and get the insights,
Lack of options for iterating with other tools/processes and
Good customer support.

Solution

After careful evaluation of multiple other test management tools, MoEngage chose
QA Touch for their test management needs. By implementing QA Touch, they were able to onboard their teams faster and manage their testing activities effortlessly.

With QA Touch they were able to achieve quality delivery of the product and they had the visibility to manage all software testing activities.

One of their main reason for choosing QA Touch was great customer support which they lacked in their previous test management tool. They mentioned “The support is reliable and ensures speedy resolutions for our queries and issues. QA Touch is proactive in getting feedback from the customers and always work on new features and enhancements.”

Challenges with other test management tools in the market banner

Benefit

With QA Touch, MoEngage has been able to fulfill its objective of rolling out multiple releases and scaling up the team. QA Touch provides real-time reports that give a bird-eye view of testing activities while also providing the ability to dig deeper into data if needed.

As QA Touch integrates with Jira, the testers have the ability to use QA Touch from within the Jira Platform. QA Touch is feature-rich than most of the other popular enterprise applications. With detailed documentation and customer support MoEngage was able to onboard their testers, developers, and product managers without much effort. The reports provide rich insights and actionable metrics to improve their overall testing strategy.

QA Touch empowered MoEngage to deliver a great product with world-class quality.

”QA Touch simplifies our complex test management activities, making the whole process of testing hassle-free so that we can focus on what matters - Building a quality product.
- Prashanth Hegde, QA Lead at MoEngage