How to archive issues in Jira?

To archive issues in Jira:

1. Go to Issues.
2. Find the issue you want to archive, open it, and select More > Archive.

The issue will be immediately hidden from view and moved to the archive. Each issue will be archived with all its subtasks (available in Jira Cloud Premium and Data Center).

How to assign an issue in Jira?

To assign an issue in Jira, follow these steps:

Method 1: From the Issue View

1. Open the issue you want to assign.
2. Look for the ‘Assignee’ field (usually on the right-hand panel).
3. Click on the ‘Assignee’ field and type the name or email of the person you want to assign the issue to.
4. Select the user from the dropdown list.
5. The issue is now assigned to that user.

Method 2: From the Backlog or Board View

1. Navigate to your board or backlog.
2. Click on the issue you want to assign.
3. Follow the same steps as above to change the Assignee.

Method 3: Using Bulk Change (For Multiple Issues)

1. Go to Filters > Advanced issue search.
2. Select the issues you want to assign.
3. Click ‘More’ > Bulk Change.
4. Choose ‘Edit Issues’, then update the Assignee field.
5. Confirm the change.

Method 4: Using Automation

1. Go to Project Settings > Automation.
2. Create a new rule to automatically assign issues based on conditions (e.g., issue type, status, etc.).
3. Define the trigger, action (Assign Issue), and save the rule.

How to assign Jira issues to multiple users?

Jira does not allow assigning an issue to multiple users by default because each issue is meant to have a single owner responsible for its resolution. However, you can work around this limitation using the following methods:

1. Use a Custom Multi-User Picker Field

If multiple people need to be responsible for a task, you can:

1. Go to Jira Administration > Issues > Custom Fields.
2. Click Create Custom Field and select Multi-User Picker.
3. Add this field to the appropriate issue screens.
4. Assign multiple users in this field while keeping the main assignee as the primary owner.

2. Use Watchers for Collaboration

1. Open the issue.
2. Look for the ‘Watchers’ section.
3. Add multiple users so they receive updates on the issue.

3. Use Subtasks to Divide Work

1. Open the issue and click Create Subtask.
2. Assign different users to each subtask.
3. Track progress collectively under the main issue.

4. Assign Through Automation (Round-Robin or Load Balancing)

You can use Jira Automation to rotate assignments:

1. Go to Project Settings > Automation.
2. Create a rule with a trigger (e.g., ‘Issue Created’).
3. Add an ‘Assign Issue’ action with a round-robin assignment among multiple users.
4. Save and activate the rule.

How to calculate defect age in Jira?

Defect age refers to the time elapsed between the defect creation date and the current date (or resolution date). You can calculate it in Jira by:

1. Using JQL (Jira Query Language) to Filter Defects by Age

JQL can help you find defects based on their age, but it does not directly display calculations. You can use:

To find defects older than X days:

project = ‘YourProject’ AND issuetype = Bug AND created <= -7d

(Finds defects created more than 7 days ago)

To find defects still open for X days:

project = ‘YourProject’ AND issuetype = Bug AND status != Done AND created <= -7d

(Finds defects still unresolved after 7 days)

2. Using Jira Custom Fields (Manual Calculation)

If you want Jira to display defect age, you can create a Custom Field:

1. Go to Jira Administration > Issues > Custom Fields.
2. Click Create Custom Field, select Number Field, and name it ‘Defect Age’.
3. Use an automation rule (explained below) to update this field.

3. Using Jira Automation (Auto Calculation of Defect Age)

To keep defect age updated daily:

1. Go to Project Settings > Automation.
2. Click Create Rule.
3. Choose Trigger: Scheduled (e.g., run daily).
4. Add Condition: Issue Type = Bug.
5. Add Action: Edit Issue and set ‘Defect Age’ to:
   {{now.diff(issue.created).days}}
6. Save and enable the rule.

4. Using Jira Reports & Dashboards

1. Use the Created vs. Resolved Report to visualize defect age trends.
2. Use Issue Statistics Gadgets to track unresolved defects by age.

How does QA Touch enhance Jira issue management?

QA Touch enhances Jira issues by providing integration that allows users to sync test cases, link test executions to Jira issues, track defects efficiently, and improve traceability between testing and development. It enables bidirectional updates, ensuring that test results and issue statuses remain aligned in real time.