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Acko

Driving Efficiency in Software Testing Along QA Touch at Acko Insurance

Let us understand how QA Touch revolutionized quality assurance processes at Acko Insurance, enhancing efficiency and reliability in insurance software development.
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Acko - You all know me

Everyone will be aware of insurance. Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury—too much economics, right? Well, QA Touch would talk more on insurance (No Wonder Why). ACKO Technology and Services Private Limited (“Acko”) is the parent company of ACKO General Insurance. Acko, founded in 2016, is a digital-first direct-to-consumer company that builds and operates technology and services platforms. Driven by a relentless focus on superlative customer experience and with its transformative technology, Acko helps create superior customer value propositions and more engaging experiences.

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The Products Utilized In This Study

ACKO + QATOUCH

Now that you know Acko a little better, let’s see how QA Touch collaborates with Acko in migrating from Testrail.
“We were looking for a tool that would help us with our testing, not hinder us or make us use a certain manner of operation.” Says Naresh.
Over 100 engineers work at Acko. Instead of having a separate QA division, they employ testers in cross-functional teams. ACKO came to QA Touch to transform its application to suit the growing needs of a fast-changing market. They were looking for a technology partner who could produce a reliable application with limitless flexibility, fast performance, and scalability. Their specific requirements were the following:
  • Automate insurance endorsement processes and other repetitive tasks.
  • Enable mapping for multiple comprehensive health insurance policies for every single insuree.
  • Provide seamless mapping for group medical coverage.
  • Increase the transparency of the insurance claims processing journey.
  • Data Migration: Migrating data from old systems to a new tool can be complex and error-prone.
  • The tool must be able to handle the growing needs of the company, including an increasing number of test cases, users, and integrations.
  • Ensuring that the test case management tool integrates seamlessly with JIRA.
  • Need for custom report

How did we help Acko?

Gokulganth says, “QA Touch interfaces with Jira, which is one of the reasons I picked it. “We can fully utilize Jira’s traceability thanks to QA Touch, which enhances our products’ overall quality and aids in compliance.”

Acko was able to create re-usable scripts which helped in re-use and regression testing even for new policies. Also, Acko was able to identify the current state and apply UAT testing. To get the QA Team started, QA Touch provided a tailored onsite implementation and onboarding. They approached walking through the tools through the lens of each user’s role.

For one release test cycle, the Acko team reduced four weeks of manual UI testing to three hours by automating API service-level testing. On a monthly release schedule, they saved 500 hours of manual testing. To make this work, there must be a great deal of cooperation between QA and development. To make control identification easier, the team will need to change how they write the code for the UI in order to make it more testable.This makes it possible for Naresh and his group to specify and gauge the accuracy of the test coverage for applications.

What does Acko get in return?

QA Touch provides a centralized platform for managing test cases, plans, and execution, making it easier to maintain and track testing efforts. Acko was able to make informed decisions by keeping an eye on the testing activities’ progress through real-time dashboards and reports. Acko sets testing priorities according to risk to make sure important areas are fully tested and possible problems are found early. They were able to deliver a high-quality customer experience with fewer defects.

Acko implemented QA Touch to support its digital transformation initiatives. Acko utilized automation and advanced analytics to improve their claims processing and underwriting processes.

By implementing QA Touch, Acko’s insurance products are now more accurate and reliable while requiring a lot less time and effort to test. This has increased customer satisfaction and trust in addition to improving the quality of their products. In Acko’s pursuit of software quality assurance excellence, QA Touch has shown to be a useful tool.

In conclusion, the collaboration between QA Touch and Acko Insurance Company is a prime example of how cutting-edge QA solutions can improve product standards, boost operational effectiveness, and ultimately help a company succeed in a cutthroat industry.