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What is a Jira issue?

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A Jira issue is a unit of work or task tracked within Jira, Atlassian’s project management and issue-tracking tool. It can represent a bug, task, story, epic, or any other work item in a project. Each issue contains details such as a title, description, priority, status, assignee, and attachments. Jira issues help teams organize, track, and manage workflows efficiently, making it easier to collaborate and resolve tasks systematically.

How to close a bug in Jira?

To close a bug in Jira, follow these steps:

  1. Open the Bug Issue – Navigate to the specific bug you want to close.
  2. Verify the Fix – Ensure the bug has been resolved and tested.
  3. Change the Status – Click on the workflow/status dropdown and select ‘Closed’ (or ‘Done’, depending on your workflow).
  4. Add a Comment (Optional) – Provide details about the fix or testing verification.
  5. Confirm Closure – Click ‘Update’ or ‘Submit’ to finalize the status change.

How to close an issue in Jira?

To close an issue in Jira, follow these steps:

  1. Locate the Issue – Open the Jira issue you want to close.
  2. Verify Completion – Ensure all related tasks, fixes, or tests are done.
  3. Change the Status – Click on the issue’s status and transition it to ‘Closed’ or ‘Done’, depending on your workflow.
  4. Set the Resolution – Select a resolution type (e.g., Fixed, Won’t Fix, Duplicate).
  5. Add a Comment (Optional) – Provide a note about why the issue is being closed.
  6. Confirm and Save – Click ‘Update’ or ‘Submit’ to finalize the closure.

How to delete an issue in Jira?

To delete an issue in Jira, follow these steps:

  1. Check Permissions – Ensure you have the Delete Issues permission in your Jira project. If not, ask your Jira admin to grant it.
  2. Locate the Issue – Open the issue you want to delete.
  3. Click on More Options – In the top-right corner, click on the ‘More’ (•••) button.
  4. Select ‘Delete’ – Click on Delete’, and a confirmation dialog will appear.
  5. Confirm Deletion – Click ‘Delete’ again to permanently remove the issue.

How to change issue type in Jira?

To change the issue type in Jira, follow these steps:

  1. Open the Issue – Navigate to the issue for which you want to change the type.
  2. Click on the ‘More’ Button – In the top-right corner of the issue, click the ‘More’ (•••) button.
  3. Select ‘Edit’ – Click on ‘Edit’ from the dropdown menu.
  4. Change the Issue Type – In the ‘Issue Type’ field, select the new issue type from the available options (e.g., from Bug to Task or Story).
  5. Save Changes – After selecting the new issue type, click ‘Update’ to save the changes.

How does QA Touch improve Jira issue management?

QA Touch enhances Jira issue management by integrating with Jira, allowing teams to track, manage, and sync test cases, defects, and issues efficiently. With this integration, testers can log bugs directly from QA Touch into Jira, ensuring real-time synchronization and visibility for developers. It also helps in linking test executions to Jira issues, simplifying collaboration between QA and development teams. Additionally, automatic status updates and traceability features ensure that test progress aligns with Jira’s issue tracking, improving workflow efficiency.

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Sridhar K

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Why QA Touch?

QA Touch is an AI-driven test management platform built by testers for testers. It simplifies collaboration between developers and QA engineers while helping to manage, track, and organize test cases efficiently. Streamline your testing processes, enhance QA visibility, and deliver high-quality software with ease.

QA Touch offers comprehensive features to manage the entire test management process. From easy migration with CSV files to audio-visual recording of issues and activity logs and a shareable dashboard for real-time reporting to stakeholders, we ensure the testing teams are always on top of things.

Our focus is on providing complete visibility and control over testing workflows and fostering collaboration between testers and other stakeholders (both internal and external). You can have a look at all the features here.

Once you sign up, it takes only 30 minutes to get your QA Touch account up and running. After registration, you will receive an account activation email with all the details. Log in with your account details and create your first test project on QA Touch—it’s that simple. You are now ready to start inviting your team and assigning them roles.

If you are finding it difficult to log in or facing any difficulty, feel free to reach our support team at info@qatouch.com

Why is QA Touch the best test management tool for me?

QA Touch is an AI-driven test management platform that simplifies collaboration between your developers and testers. Beyond creating, organizing, and executing test cases, QA Touch enables you to manage projects, track bugs, and monitor time—all in one platform.

With an intuitive UI and seamless two-way integrations, QA Touch adapts to your workflow, making test management, project oversight, and bug tracking smarter and more efficient.

With secure OKTA, Microsoft Azure SSO, and Google SSO enterprise features, you can stay connected in every app.

We have integrations with dozens of major apps like Slack, Jira, Monday.com, Cypress, and many more. Explore the whole list of integrations now supported here: Explore integrations

The test management tool is a modern software application that helps QA teams and developers manage their testing process efficiently. It provides a structured approach to creating, organizing, executing, and tracking tests to ensure software applications meet specified requirements and function properly before release.

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