It’s 2021, and it’s still all e-commerce, e-commerce, and e-commerce chant everywhere on the internet. Thanks to the developers and testers who relentlessly worked to offer the world such a comforting gift of online shopping. Today the online shoppers are around 2.14 billion, which is about 27.6% of our world population. What a massive number to begin the blog with! Well, that’s not just a staggering number but a huge responsibility on the shoulders of QA professionals. So, when a customer steps into your online store, you won’t let them go without buying something. For which writing good test cases is of utmost importance. Now, how to write test cases for an eCommerce website? Do you want to know the best way, then keep reading more?

What Are The Different Types Of eCommerce Websites?

This segment is to understand that eCommerce websites testing test cases are different from one type to another. We have categorized eCommerce websites into 5 groups based on buyers and sellers. And they are as follows:

1. B2B Model or Business-to-Business:

This is where one business supports the other via a deal or contract using an online stage. For example, we must surely be familiar with Amazon Business,, and more.

2. B2C Model or Business-to-Customer

Here in this model, the businesses support the direct customers to buy goods online via an online store. For example, we have Uber, Facebook, Instagram, LinkedIn, and more.

3. C2B Model or Customer-to-Business

In such a model, a person can directly sell their products to big organizations. For example, there are writers, freelancers of all kinds, artists, designers, service providers, and more.

4. C2C Model or Customer-to-Customer

In an eCommerce website model like this, a person can directly sell their products to customers. Further, there will be no management. Simply an individual is responsible for business, shipping, website maintenance, product listing, and everything else.

5. C2A Model or Consumer-to-Administration

In this eCommerce model, all the transactions happen directly from one individual to a public administration. The best example of this model is booking tickets in a movie theater.

How To Test eCommerce website?

The better the performance of the site, the more the business and profits. But, there are some difficulties to overcome here. An eCommerce website can be a web app or mobile app too. It becomes difficult to undergo all the typical test types, to mention here are few.

  1. Functional Testing
  2. Usability Testing
  3. Security Testing
  4. Performance Testing
  5. Database Testing
  6. Mobile Application Testing
  7. A/B testing.

5 Test Scenarios For An eCommerce Website

The test cases are primarily the scripted/non-scripted scenarios written by monitoring different functionalities of an eCommerce website. And here in the blog, we have drawn and mentioned 5 major scenarios in a detailed checklist for you.

#1 General Test Cases:

It’s paramount that these general Test Cases for an eCommerce website are well-composed in a comprehensive manner. Every detail needs meticulous attention. For example, the homepage’s interaction and quality, how smooth the navigation is across all the product categories or if the product images zoom when clicked upon, and more. Some general tests that need to be run on an eCommerce website are as follows:

  • Check if the website links are redirected to appropriate category pages/ product pages.
  • Check if all the category pages have proper products as listed in the category.
  • Check if the count of the total number of products listed on the category page is right or wrong.
  • Check if the products’ proper visibility, price, category name, product description, and finally, the company logos and details.

#2 Homepage Test Cases:

A homepage on an eCommerce website is much more than a simple display of products. The page usually is viewed as a clickable slideshow or an image, more like an auto-scroll that redirects the user to particular pages. And as this is the hero section, it also becomes a crucial space for marketing as well. And here are a few focus points that a QA team need to put efforts on:

  • Check if the page has auto-scrolls and see at what time the image refreshes.
  • Check if clicks are taking to the right page and product deal.
  • Check the loading time of the pages.
  • Check if the content like the banners, footer, newsletter, social media links, and more are properly visible and clickable.
  • Check if the homepage is looking and performing in the same manner in different browsers and screen resolutions.

#3 Search Test Cases

Fun fact, this is the most used feature on any eCommerce website. The moment one opens an eCommerce site, they go right to the opinion in search for the products, so make sure it works as expected. These are few key things to test in a search functionality:

  • Check if the right search is viewed when typed with their product name, brand name, and more.
  • Check if the right number of results are projected per page.
  • Check if different options are available based on the brand, price, ratings, reviews etc.
  • Check if, in case of multiple-page results, if there are any options available to navigate between them.

#4 Payments Test Cases:

Another fun fact, most of the customers quit the site once they fail to make a payment. So, this is another key area to test rigorously. And here, we mentioned a few cases that can help brainstorm for more ways to ensure a smooth transaction.

  • Check if all the payment options are working fine as anticipated.
  • Check if customers can checkout as mere guests for making a payment.
  • Check if there are returning customers. Does the page prompt them to sign in?
  • Perform security tests for the storage of user’s credit card information. (it’s at all costs, is quintessential to secure the customer’s sensitive information)
  • Once the payment is made check what the return page shows.
  • Check if the customer receives a message after making the payment.

#5 Shopping Cart Page Test Case:

A shopping cart is what makes an eCommerce website complete. And special attention there is very much recommended. So, the customer can swiftly select, store many items in their shopping cart, and buy them. Well, here’s what is very important in a shopping cart:

  • Check if all the items are their amounts are correctly displayed in the shopping cart.
  • Check if options work, let the user add items to the cart, and proceed to the checkout.
  • Check if the options of adding more items are working correctly.
  • Check if the to remove items works in the checkout.
  • Check if the taxes are charged as per the location.
  • Check if the option of applying for coupons works.
  • Check if the shipping costs are accurate as per selected shipping options.


In an eCommerce website, frequent, most relevant, and quick testing is super important because eCommerce is at an all-time high, and hereafter there is no looking back. A simple, smooth flow through an e-store is what all a customer wants. Let’s work for it.

And further, if you like the type of content you are reading, be sure to subscribe to our QA Touch blog posts for more interesting content. We create and send so much Testing joy to your inbox without making a noise. Also, give us a thumbs-up on social media, where we do all the fun and exciting content on Testing and Tech.

Register here and be the champion of your application testing.

Adepu Bindu

Adepu Bindu

Always on a constant journey, unraveling and untangling the hidden happiness of nature and cherishing its wild wisdom. Soo chinked up and using a pen to fill charisma into a plethora of her thoughts. She kept lingering around these new disruptive technologies and wonder every single day as she researches, learns, and writes about them. She always sets out to give you the best possible answers to the problems she comes across.

Leave a Reply