In the past, MoEngage was using spreadsheets and one another test management tool for their test management activities but with frequent product releases and scaling-up of the team – bringing the data to Jira cloud from spreadsheets/test management tool, in-app bug reporting, tracking of releases and the reports were becoming a bottleneck.

Faced with complications and agility issues in the testing process, the QA Team started looking for a solution.

They had challenges like

• Losing/Sharing the spreadsheets,
• Scaling up,
• Lack of reusability,
• Establishing QA standards,
• Reviewing the test cases,
• Lack of traceability between the requirements,
• Decentralized testing activities,
• No options for drawing the history of test runs,
• Not being able to set the metrics and get the insights,
• Lack of options for iterating with other tools/processes and
• Good customer support.

After careful evaluation of multiple other test management tools, MoEngage chose
QA Touch for their test management needs. By implementing QA Touch, they were able to onboard their teams faster and manage their testing activities effortlessly.

With QA Touch they were able to achieve quality delivery of the product and they had the visibility to manage all software testing activities.

One of their main reason for choosing QA Touch was great customer support which they lacked in their previous test management tool. They mentioned “The support is reliable and ensures speedy resolutions for our queries and issues. QA Touch is proactive in getting feedback from the customers and always work on new features and enhancements.”